Providence St. Joseph Health’s digital team is on the tip of the spear for innovation in health care. The team operates more like a tech startup than part of a large health organization. This is even true in their process for creating new products, such as Express Care, Optimal Aging, Telehealth and more.
The following infographic outlines the lean product development process for creating a faster way to get helpful care to customers.
The group starts by defining which health care problems to solve. These can come from anywhere, from patients to doctors. Then they prioritize the ideas which would offer solutions to health care problems affecting the most people.
Customers are interviewed to decide what solutions they may find useful and a prototype product or service is created, known as a Minimum Viable Product (MVP).
After that, the digital team gets the MVP into the hands of customers who provide their feedback and suggested tweaks. The MVP gets modified, refined or expanded based on the feedback and our team measures how customers respond to those changes.
After many iterations of different features and modifications, a final product is launched and distributed to our customers. Take a look at how it works: